- Items must be sent back within 10 business days of receipt in new condition.Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free. Bellami, Henry Margu, Louis Ferre, Milano Collection, costume wigs, costume accessories, wig accessories, clearance sale items, and price matched items are FINAL SALE.*
- Refund amount will be calculated based on return item cost only. For your convenience, return labels are included for domestic orders.A $10 deduction will be made from any refund to the return when used. We are not responsible for lost or damaged packages.
- Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
- Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.
All the items we sell are in new and unworn condition. Therefore, we have 2 refund options in place:
- Refund as store credit.Store credit does not expire and you may apply it towards future purchases at any time. Only a registered account is required. Our Hair Gurus can assist you in setting up an account if you don't have one. Restocking fee waived.*
- Refund to original payment method with a 15% restocking fee.Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.
Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the refund status.
*Items that do not meet these criteria will be subject to a 30% fee; the remaining amount will be refunded to the original method of payment.
At Voguewigs.com, customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the return/exchange form included on the backside of your invoice within 10 business days of receipt.